Refund & Cancellation Policy

Before your order is dispatched

You can cancel any time before we hand the parcel to the courier, and we will refund the full amount you paid to the original payment method. Email TODO(support email) with your order number and we will process it the same working day.

After dispatch

Once your Spark has been dispatched we do not offer refunds. We offer replacement instead — see below. This is a deliberate policy, not an oversight: Spark is a low-cost physical product and return shipping across India costs more than the device.

Damaged or faulty on arrival

If your Spark arrives damaged or does not work, tell us within 7 days of delivery and we will replace it free of charge, including shipping. Send a photo to TODO(support email) or message us on WhatsApp at TODO(WhatsApp number). You do not need the original packaging.

Warranty

Every Spark carries a 1-year warranty against manufacturing defects. Battery replacement, physical damage, water damage and loss are not covered — the battery is a standard AAA you can buy anywhere.

Refund timelines

Where a refund is due, we issue it to Razorpay within one working day. Your bank or card issuer then typically takes 5–7 working days to show it on your statement. That last part is not under our control.

Cancellations by us

If we cannot fulfil your order — a batch sells out, or an address cannot be delivered to — we will cancel it and refund you in full. We will always tell you why.