Shipping Policy

Where we ship

Anywhere in India that our courier partners deliver to. We do not ship internationally at present.

What it costs

Nothing, to most of India. There are no handling or packaging charges added at checkout.

Delivery to Jammu & Kashmir, Ladakh, Himachal Pradesh, Kerala and the North-East (Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, Tripura and Sikkim) costs a flat ₹100 per order, whatever is in it, because our couriers charge us materially more to reach them. Checkout adds it as soon as you type your PIN code, so you see it before you pay. On a preorder it is part of the balance, not the deposit.

How long it takes

We dispatch within 7 days of your payment clearing. Delivery typically takes a further 3–7 working days depending on your PIN code. If we have not dispatched within that window, you can cancel from your order page for a full refund — see the Refund & Cancellation Policy.

A preorder is reserved with a deposit and waits for its stock rather than that window. The date it is expected to be ready is shown on the product page and at checkout before you pay; the window above then runs from the day you pay the balance.

Tracking your order

Every order has a status page. Look it up with the order number from your confirmation email and the phone number you ordered with. Once your parcel is dispatched, the courier name and tracking number appear there.

Payment methods

We accept UPI, credit and debit cards, and netbanking through Razorpay.

Undelivered parcels

If a parcel is returned to us because the address was incorrect or nobody was available after the courier's attempts, we will contact you using the email address or phone number on your order to arrange redelivery. You can also write to us at akshay@heyspark.work.